Help
Frequently asked questions
Quick answers for travelers, guides, and agency partners. Need something else? Email support@yourguidemate.top.
Is Guidemate only for Kenya?
We are focused on Kenya-first experiences and M-Pesa payouts, with live streams and bookings built for local guides and travelers visiting the region.
How do I become a guide?
Apply on the Become a guide page with your TRA documents and experience pitch. After vetting, you receive login instructions by email.
When does a guide get paid?
After the tourist ends the trip with PIN or QR. Escrow releases to the guide wallet; M-Pesa withdrawal is configured in the guide dashboard.
Can travel agencies work with Guidemate?
Yes. Book a demo call to see the platform and discuss your product catalog.
Where do live streams appear?
On the Live page and on the home page showcase. Guides start streams from their dashboard or Go Live flow.